Frequently Asked Questions
What is NavStar Shipping?
NavStar Shipping is a tech-driven logistics platform built for high-value, time-sensitive shipments.
We provide real-time tracking, full visibility, warranty protection, and advanced monitoring to give
members precision, speed, and control.
Who can use NavStar Shipping?
Our services are available to both businesses and individuals. All applicants go through
a verification and background screening process before approval.
Where do you ship?
Currently, NavStar Shipping only operates within the United States.
How do I become a member?
Apply through our online registration form.
Once approved, you’ll receive a membership agreement and tracker lease.
Sign both agreements to activate your account.
How many users can I have on my account?
Each account can support up to 3 users, with customizable permission levels
(e.g., view-only, booking shipments, approving claims).
By agreement, additional users may be added at an extra cost.
How do I book shipments?
Shipments can be booked directly through the NavStar platform.
Can I choose the carrier?
Shipments booked through the NavStar platform currently use FedEx.
How does tracking work?
Shipments that are equipped with NavStar trackers,
provide real-time location and condition updates.
Members can monitor shipments directly through the NavStar platform.
What does the tracker measure?
NavStar trackers record:
- Location
- Temperature
- Humidity
- Shock (impact)
- Light exposure (to detect if the box is opened)
- Traveling Speed
How long does the tracker last?
NavStar trackers are designed with extended battery life,
ensuring continuous monitoring throughout your shipment’s journey.
Trackers are rechargeable using the same connection as many cellphones and other electrical devices.
What is the Smart Shipping Kit?
The Smart Shipping Kit includes everything you need to prepare and secure your shipments:
- NavStar GPS/environmental trackers
- Protective hard-shell box with foam inserts
- Tamper-evident bags
- Corrugated shipping boxes
- Protective return mailers
You determine the quantity of your components depending on your shipping volume.
How much does shipping cost?
Rates depend on the carrier, service type, and package dimensions. Fees follow carrier rate tables.
Are there any additional costs?
Yes, for items such as: 24/7 Active Shipment Monitoring, Active Law Enforcement Monitoring,
tamper-evident bags, hard outer shells, corrugated boxes, and tracker return pouches
all available through the NavStar store.
Do you offer volume discounts?
For large shippers, discounts and custom pricing can be available through consultation.
What does the warranty cover?
The NavStar warranty covers the declared value of your shipment, up to USD 100,000, when a tracker is included. Prohibited goods are not covered.
Please refer to the Membership Agreement and Warranty certificate for valuation and prohibited items list.
Do I need a tracker for warranty coverage?
Yes. For shipments above USD 1,001, a tracker must be included to activate coverage.
For Shipments with a declared value of $25,000 and below, you can use your own tracker.
What documentation is needed for claims?
Documentation requirements are outlined in your membership agreement.
How long do I have to file a claim?
Claims must be submitted within 72 hours of delivery.
How long does it take to process a claim?
Claims are usually reviewed and resolved within 60 days.
If approved, will I be reimbursed the full value?
Yes, we reimburse the full declared value as defined in your membership agreement and warranty certificate.
How much does a warranty cost?
This is determined by the shipment’s declared value and your shipping/loss history over the past 5 years.
What if a tracker is not returned?
If a recipient does not return a tracker, NavStar replaces it and bills the member.
How can I contact support?
We offer support by phone, email, and chat.
Local: 201.548.8218
Toll Free: 888.706.4106
Email: contact@navstarshipping.com
What are your office hours?
9 am-7 pm EST, Monday-Friday. Closed weekends.
Do you offer 24/7 support?
Yes, for members who book Active 24/7 monitoring services or VIP monitoring.
