Frequently Asked Questions
Here you can find detailed answers about NavStar membership, shipment tracking, warranty coverage, and support.
This guide explains how to use the NavStar platform, how tracking technology keeps your shipments protected,
and how to make the most of your membership for secure, high-value shipping.
What is NavStar Shipping?
NavStar Shipping is a tech-driven logistics platform built for high-value, time-sensitive shipments. We provide real-time tracking, full visibility, warranty protection, and advanced monitoring to give members precision, speed, and control.
Who can use NavStar Shipping?
Our services are available to both businesses and individuals. All applicants go through a verification and background screening process before approval.
Where do you ship?
NavStar Shipping currently operates within the United States.
How do I become a member?
Complete the online registration form. Once your application is verified and approved, you’ll receive your membership agreement and tracker lease to activate your account.
How do I activate my account?
After approval, sign your membership agreement and tracker lease. Once processed, you’ll receive your login details so you can start shipping.
How many users can I have on my account?
Each company account supports up to three users with customizable permission levels. Additional users can be added upon request.
How much does a membership cost?
Membership is 200 USD per month, billed on a recurring basis.
What industries do you support?
We serve businesses in luxury goods, jewelry, technology, medical devices, pharmaceuticals, and all industries that depend on precision and secure handling.
How do I book shipments?
You can book and manage all shipments directly through your NavStar dashboard with updated carrier rates.
Can I choose the carrier?
Shipments currently use FedEx services. NavStar is expanding its carrier network to provide additional options.
What is the Smart Shipping Kit?
The Smart Shipping Kit includes everything you need to prepare and secure your shipments, such as a NavStar tracker, protective hard-shell box with foam inserts, tamper-proof bags, corrugated boxes, and protective return mailers. You can adjust the quantity of components based on your shipping volume.
How many trackers do I need?
You can use our Tracker Calculator to determine the recommended number based on your shipping volume.
What else can I order from NavStar?
You can purchase all necessary packing materials and accessories directly from the NavStar store.
How much does shipping cost?
Rates depend on the carrier, service type, and package dimensions.
Fees follow standard carrier rate tables.
Are there any additional costs?
Yes. Additional services and materials such as Active 24/7 Shipment Monitoring, Active Law Enforcement Monitoring, tamper-proof bags, hard-shells boxes, corrugated boxes, and tracker return pouches are available through the NavStar store.
Do you offer volume discounts?
Yes. Large shippers may qualify for discounts or custom pricing upon consultation.
What does the tracker measure?
NavStar trackers record location, temperature, humidity, shock, light exposure, and travel speed to ensure full visibility into your shipment’s condition.
How does NavStar’s tracking work?
Shipments that include a NavStar tracker are monitored in real time through your dashboard. The tracker connects via GPS, WiFi, and cellular networks to send continuous data on location and environmental conditions such as temperature, humidity, shock, and light exposure.
What is real-time shipment tracking?
Real-time tracking provides continuous visibility into your shipment’s journey and condition, with live updates throughout transit.
What benefits do I get from real-time updates?
You always know where your shipment is and how it’s handled. This helps reduce risk, speed up responses, and give you full transparency.
Can I track shipments internationally?
NavStar currently operates within the United States.
How secure is the tracking data?
All tracking data is encrypted and accessible only to authorized users within your account.
How long does the tracker last?
NavStar trackers are designed with extended battery life to ensure continuous monitoring throughout the shipment’s journey. They are rechargeable using the same connection as most electronic devices.
What does the warranty cover?
The warranty covers your high-value parcel contents up to 100,000 USD, based on the declared and verifiable market or retail value at the time of shipment. Prohibited goods are not covered. Please refer to your Membership Agreement and Warranty Certificate for details.
Do I need a tracker for warranty coverage?
For shipments valued above 1,001 USD, a tracker must be included to activate coverage. For shipments with a declared value of 25,000 USD or below, you may use your own tracker.
What documentation is needed for claims?
Documentation requirements are outlined in your membership agreement.
How long do I have to file a claim?
Claims must be submitted within 72 hours of delivery.
How long does it take to process a claim?
Claims are usually reviewed and resolved within 60 days.
If approved, will I be reimbursed the full value?
Yes. Approved claims are reimbursed for the full declared value as defined in your membership agreement and warranty certificate.
How much does a warranty cost?
Warranty costs depend on the declared value of the shipment and your shipping or loss history over the past five years.
What if a tracker is lost or not returned?
If a tracker is lost or not returned by the recipient, NavStar replaces the device and bills the member. Each shipment includes clear return instructions, and NavStar follows up by message or phone when necessary.
How can I contact support?
You can reach us by phone, email, or chat.
Local: 201.548.8218
Toll-Free: 888.706.4106
Email: contact@navstarshipping.com
What are your office hours?
Our offices are open Monday to Friday from 9 AM to 7 PM EST. We are closed on weekends.
Do you offer 24/7 support?
Yes. Members who book Active 24/7 Monitoring or VIP Monitoring have access to around-the-clock support.
